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We are aware of the emergency nature of medical environment and we try to respond adequately. Support is available only to registered users.

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Support

Last Updated on Thursday, 16 July 2009 14:45

Biosoftworld support is a service available to all clients (if you are not our client, then click here). Our support team consists of professionals well trained in problems deriving from medical office or clinic work flow. We are aware of the emergency nature of medical environment and we try to respond adequately. Support is available to all our customers via the following options:

Please note that we do not offer phone technical support.

E-mail options.

When you contact us via e-mail for problems concerning our software products please provide the following :

Order Number
Versions of operating system and other software like Ms Office that you use to run our program .
Specific questions.

1. You can contact us via web site page
2. You can contact us with your This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Support Ticket System (coming soon!)

Our Support Ticket System is a very efficient way for you to get in contact with our support team. It allows us to track your query and send it to the correct individual to insure quality service.This system is an efficient way to find answers for your questions. Through this system, you can view the responses from our support team and post replies to them until your problem is solved.

FAQ

In our FAQ area you can find Frequntly Asked Questions concerning our products as well as medical informatics

Support Guidelines.

Please feel free to contact our support center with questions regarding our products. There is no charge for this (except from cases requiring customization) as long as:

You are not using our product illegally.
The problem is related with our software.
The problem is not related to third party software offered from our pages.
You are able to provide a valid order number.
Your usage of our product is within our terms of service agreement.

Support for Non-Customers.

We do not usually provide technical support regarding our software to unregistered users. However, doctors or hospitals from poor countries and young doctors are excluded from this rule. In this case, please contact us and we will try to help you or provide you with software for your needs without any cost.

Third Party Software.

We will not provide technical support for Third Party Software published on our site.

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Support
Friday, 21 September 2007
Biosoftworld support is a service available to all clients (if you are not our client, then click here). Our support team consists of professionals...

Press Room

19-Feb-2010: The Biosoftworld Team is pleased to announce the immediate availability of "Medical Office One" 4.0 with the new dual database engine!

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